Privacy Policy

Panther Athletica Privacy Policy

Comprehensive Operational & Digital Privacy Standards

Operating Entity: Panther Athletica, LLC Facility Location: 8450 Westfield Blvd., Indianapolis, IN 46240	Effective / Last Updated: October 19, 2026 Primary Contact: info@pantherathletica.com
Mailing / Admin Address: 140 3rd St NW, Carmel, IN 46032	Digital Domain: https://pantherathletica.com

 

1. Purpose, Scope, and Overview

Panther Athletica, LLC (“Panther Athletica,” “the Company,” “we,” “us,” or “our”) is dedicated to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy describes our practices and procedures regarding the collection, use, maintenance, disclosure, and safeguarding of information when you access or interact with our digital platforms, visit our physical athletic facility, wellness, and community facility, register for athletic programming, or communicate with us across all operational channels.

This Privacy Policy applies to all individuals who interact with Panther Athletica, including website visitors, prospective and active tennis and padel members, racquet sport participants, childcare families and guardians, prospective investors, donors, employment applicants, event attendees, restaurant patrons, and community partners (collectively referred to as “You” or “Users”).

Please read this Privacy Policy carefully. By accessing or using our Website (https://pantherathletica.com), engaging our mobile or facility services, or submitting personal data to us, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as outlined herein.

2. Definitions and Key Terms

For the purposes of this Privacy Policy, capitalized and key terms are defined as follows:

• Account: A unique credentialed profile established by or for an individual to access our digital platforms, booking engines, member services, or designated areas of the Service.
• Affiliate: Any legal entity that controls, is controlled by, or is under common control with Panther Athletica, LLC, where 'control' denotes ownership of 50% or more of voting securities or managerial authority.
• Company: Refers specifically to Panther Athletica, LLC, having its physical multi-use indoor tennis development at 8450 Westfield Blvd., Indianapolis, Indiana 46240, and administrative offices at 140 3rd St NW, Carmel, Indiana 46032.
• Cookies & Tracking Technologies: Small data files, pixels, web beacons, tags, and scripts stored on or transmitted through your Device to log browser activity, identify sessions, and analyze site performance.
• Device: Any internet-connected hardware utilized to access the Service, including desktop computers, laptops, smartphones, tablets, or on-site interactive digital kiosks.
• Nonprofit Partners: Independent organizations affiliated with our youth athletic and community mission, including the Indianapolis Tennis & Education Foundation (ITEF) and the Rajeev Ram Foundation.
• Personal Data / Personally Identifiable Information (PII): Any information that identifies, relates to, describes, or is reasonably capable of being associated with an identifiable natural person.
• Service: Collectively refers to the Panther Athletica website (https://pantherathletica.com), affiliated software applications, member management portals, online payment gateways, court reservation engines, and physical operational facilities at 8450 Westfield Blvd., Indianapolis, IN.
• Service Provider: Authorized third-party vendors, contractors, or platforms that process data on behalf of Panther Athletica under strict contractual obligations of confidentiality.
• Usage Data: Information collected automatically via digital infrastructure or device interactions, such as IP addresses, browser specifications, page duration, referring URLs, and telemetry.

3. Information We Collect and Methods of Collection

We collect Personal Data directly from you when you submit forms, register for services, make purchases, or communicate with us, as well as automatically through digital tracking technologies.

1. Information Voluntarily Provided by You

• General Inquiries & Community Outreach: Full name, email address, telephone number, mailing address, athletic or community interests, and inquiry message content.
• Memberships, Court Reservations & Programming: Contact details, player skill ratings, tennis or padel court booking preferences, league or clinic registration details, emergency contacts, and locker or amenity requests.
• Childcare & Youth Athletic Enrollment: Parent/legal guardian names, contact details, relationship to child, child’s name, birthdate/age, drop-in vs. regular childcare scheduling preferences, emergency contacts, authorized pickup individuals, and voluntarily provided medical alerts, allergy notifications, or physical accommodation requests necessary for child safety.
• Investor Registry & Capital Campaign: Contact details, corporate/entity designations, family trust names, expressed investment range, accredited investor verification indicators, and strategic feedback regarding our private placement memorandums (PPM) or capital developments.
• Donations & Direct E-Commerce: Donor/purchaser identity, billing address, transaction amounts, event ticket selections, and payment method tokens.
• Employment & Coaching Applications: Professional contact details, curriculum vitae/resumes, coaching certifications, athletic background, LinkedIn profile URLs, employment history, references, and background screening authorizations where permitted by law.

1. Technical & Usage Data Collected Automatically

When you navigate or interact with our digital Service, our systems and third-party analytics tools automatically log standard technical telemetry, including:

• Device & Network Identifiers: Internet Protocol (IP) address, mobile device unique identifier (UUID/IDFA), operating system type and version, browser vendor and version, and network carrier.
• Browsing & Navigation Telemetry: Referring and exit URLs, date and time stamps of site visits, specific pages viewed, scroll depth, mouse movement heatmaps, click patterns, and diagnostic performance metrics.

4. How We Use Your Information

Panther Athletica uses personal information to administer our facility operations, deliver tennis programming, childcare services, restaurant services, process financial transactions, conduct community outreach, and ensure facility safety. Specific uses include:

• Operational Fulfillment & Account Administration: Managing your user profile, processing memberships, reserving tennis and padel courts, scheduling training clinics, and maintaining administrative records.
• Childcare & Youth Athletic Management: Coordinating childcare staffing ratios, ensuring health and safety protocols during drop-in care, verifying authorized guardian pickups, and administering youth tennis programs.
• Investor Relations & Strategic Growth: Engaging with prospective investors who submit interest forms, delivering capital campaign documentation, and scheduling confidential briefings.
• Talent Acquisition & Coaching Recruitment: Evaluating candidates for athletic coaching, facility management, culinary/hospitality, and administrative positions at Panther Athletica.
• Billing, Payment Processing & Donations: Executing financial transactions, maintaining tax-compliant transaction records, and managing recurring membership billings.
• Communications & Personalized Outreach: Submitting a website inquiry or interest form may result in personalized follow-up via email, telephone, or SMS from our administrative team regarding your specific request, even if you have not subscribed to general newsletters.
• Facility Security & Risk Management: Maintaining safety within our physical complex, protecting intellectual property, verifying access credentials, and mitigating physical and digital fraud.
• Compliance & Legal Defense: Complying with applicable statutory, regulatory, tax, and insurance requirements, as well as establishing or defending legal claims.

5. Website Analytics, Cookies, and Tracking Technologies

We utilize industry-standard analytics tools, cookies, and pixel tags to evaluate digital engagement, analyze traffic trends, and optimize user experience.

1. Enterprise Analytics Platforms

Our website deploys the following diagnostic and analytics services, each processing technical data under their respective enterprise privacy terms:

• Google Analytics 4 (GA4): Measures web traffic, aggregate user engagement, device telemetry, and demographic trends. We configure GA4 with IP masking and privacy-preserving settings.
• Looker Studio (Google Analytics Dashboard): Aggregates, organizes, and visualizes website performance telemetry for internal operational reviews.
• Mouseflow: Provides behavioral analytics through aggregated heatmaps, scroll tracking, and anonymized session replay to identify navigation obstacles. Keystrokes in sensitive input fields are suppressed and masked.
• Google Search Console: Monitors search indexation, organic query visibility, and technical site performance within Google search architecture.

1. Cookie Categories Deployed

• Strictly Necessary / Essential Cookies: Session cookies required for core site navigation, secure user authentication, member login persistence, and server load balancing. These cannot be disabled in our systems.
• Functionality & Preference Cookies: Persistent cookies that record your site preferences, such as saved login credentials, preferred court locations, or display parameters.
• Analytics & Performance Cookies: Cookies deployed by Google Analytics and Mouseflow to quantify visitor volume, dwell times, and bounce rates.

1. Managing Tracking Preferences

You retain the right to accept or decline non-essential cookies. You can modify your tracking preferences at any time via our Website Cookie Settings banner or through your browser’s privacy settings. Most modern browsers allow you to block cookies or clear existing cookies:

• Google Chrome: Settings → Privacy and Security → Third-party cookies (https://support.google.com/accounts/answer/32050)
• Apple Safari: Settings → Safari → Advanced → Privacy & Security (https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
• Mozilla Firefox: Settings → Privacy & Security → Enhanced Tracking Protection (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored)
• Microsoft Edge: Settings → Cookies and Site Permissions (https://support.microsoft.com/en-us/microsoft-edge)

Please note that disabling strictly necessary cookies may impair the functionality and accessibility of our reservation and member portals.

6. Customer Relationship Management (CRM) and E-Commerce

Panther Athletica integrates enterprise-grade CRM and e-commerce infrastructure to deliver personalized, reliable service across all business operations.

1. CRM Systems (HubSpot / Enterprise Platforms)

We maintain visitor, investor, donor, and member interaction records within secure CRM platforms, such as HubSpot or comparable SOC 2-compliant enterprise providers. Data stored includes contact profiles, communication histories, event participation, and programmatic interests. CRM records are utilized strictly for internal operations, member communications, and relationship management.

1. Payment Processing & PCI-DSS Compliance

Financial transactions conducted through Panther Athletica—including membership dues, court reservations, athletic clinic fees, and pro shop purchases—are processed through accredited, PCI-DSS Level 1-certified payment gateways (e.g., Stripe, Toast POS, or comparable institutional processors).

Payment Card Security Notice: Panther Athletica does not store, process, or transmit unencrypted credit card numbers, CVV codes, or banking PINs on its own local servers. All payment transactions utilize encrypted tokenization architecture administered by our payment processors.

 

7. Non-Sale of Data and Information Sharing Disclosures

Absolute No-Sale Commitment: Panther Athletica does NOT sell, rent, lease, or monetize your Personal Data to any third party for independent commercial or marketing purposes.

 

We share personal information strictly within the controlled circumstances outlined below:

• Vetted Service Providers: We engage trusted enterprise vendors to support IT infrastructure, website hosting, CRM operations, email communications, digital payment gateways, and background verification. These providers are bound by strict Data Processing Agreements (DPAs) requiring them to safeguard information and prohibiting them from using it for any purpose other than providing contracted services.
• Corporate Affiliates: We may share information with parent entities, subsidiaries, or affiliated operating entities under common corporate control, provided that all affiliates strictly adhere to this Privacy Policy.
• Corporate Restructuring or Asset Transfers: In the event of a proposed or actual merger, divestiture, restructuring, reorganization, financing, or sale of facility assets, customer and member data may be evaluated or transferred as an operating business asset, subject to standard non-disclosure agreements and prior notification.
• Legal & Regulatory Compliance: We may disclose personal information when required to do so by subpoena, court order, search warrant, government investigation, or statutory mandate, or to protect the safety, legal rights, and physical security of Panther Athletica, our members, guests, or the public.
• With Your Express Consent: We may disclose personal data to third parties whenever you provide explicit, affirmative written or digital consent.

8. Nonprofit Partnerships and Third-Party Links

Panther Athletica proudly collaborates with dedicated nonprofit organizations to expand community access to youth athletics and education, notably the Indianapolis Tennis & Education Foundation (ITEF) and the Rajeev Ram Foundation.

Our digital platforms provide direct hyperlinks to donation and informational portals operated independently by these nonprofit partners. Please be advised that:

• Independent Governance: Donations submitted through external partner links are processed directly by the respective foundation’s payment gateways and are subject solely to that organization’s independent privacy policy and operating practices.
• No Cross-Entity Data Control: Panther Athletica does not control, supervise, or assume legal liability for how external charitable platforms collect, store, or manage donor data.
• External Hyperlinks Generally: Our Website may also include links to social media networks, video hosting services (e.g., YouTube, Vimeo), and community sponsors. We strongly advise you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy and Youth Programming Safeguards

Panther Athletica operates family-centric athletic and community facilities, including supervised childcare services and junior tennis development academies. We maintain enhanced privacy safeguards regarding minors:

• General Website Access: Our general website is designed and intended for adults, parents, legal guardians, prospective investors, and adult athletes. We do not knowingly collect personal data directly from children under the age of 13 through online registrations without verified parental consent.
• Parental Consent & Information Collection: All registrations for childcare, junior tennis clinics, summer camps, and youth tournaments must be completed exclusively by a parent or legal guardian. Personal information collected regarding minors (name, age, emergency contacts, authorized pickups, and necessary medical/allergy disclosures) is maintained with heightened security and accessed strictly by authorized childcare and coaching staff.
• COPPA & State Law Adherence: We fully adhere to the Children's Online Privacy Protection Act (COPPA). If we learn that personal information has been collected directly from a child under 13 without verifiable parental consent, we will promptly purge that information from our active databases. Parents or guardians may contact us at info@pantherathletica.com to review, update, or request deletion of their child's records.

10. Data Security and Technical Safeguards

Panther Athletica implements comprehensive administrative, physical, and technical safeguards designed to preserve the confidentiality, integrity, and availability of personal information. Our security posture incorporates:

• Encryption Protocols: Deployment of modern Transport Layer Security (TLS 1.3/SSL) encryption for all web and payment data in transit, combined with AES-256 encryption for sensitive databases at rest.
• Role-Based Access Controls (RBAC): Strict principle of least privilege restricting employee and contractor access to personal records based on specific operational job requirements.
• Infrastructure & Network Security: Enterprise firewalls, routine vulnerability assessments, patch management schedules, and continuous endpoint monitoring across corporate systems.
• Security Disclaimer: While we implement industry-standard commercial safeguards, no method of transmission over the internet or electronic data storage system is 100% impenetrable. Consequently, Panther Athletica cannot warrant or guarantee absolute security against unauthorized access, hacking, or data breaches.

11. Data Retention and Disposal Schedules

We retain Personal Data only for the duration necessary to fulfill the business, contractual, accounting, and legal purposes articulated in this Policy:

• Member & Reservation Records: Maintained throughout active membership status and for up to seven (7) years following membership termination to satisfy tax, audit, and liability defense requirements.
• Childcare & Emergency Medical Logs: Retained in compliance with Indiana state childcare regulatory standards and applicable personal injury statutes of limitation.
• Investor & Capital Registry Records: Maintained throughout active offering periods and for corporate historical and securities compliance recordkeeping.
• Employment Applicant Submissions: Resumes and application files for unhired candidates are retained for up to two (2) years to evaluate prospective future openings, unless deletion is requested earlier.
• Technical & Analytics Logs: Aggregated website usage and session telemetry (e.g., GA4, Mouseflow) are retained for 14 to 26 months, after which records are automatically deleted or irreversibly anonymized.

Upon expiration of applicable retention windows, data is securely destroyed, overwritten, or de-identified using certified data sanitation standards.

12. Individual Privacy Rights and Choices

Depending on your state of residence (including under Indiana privacy frameworks and comparable state consumer data privacy statutes), you may possess specific rights regarding your Personal Data:

• Right to Know & Access: The right to confirm whether we process your personal data and request a portable copy of the specific categories and pieces of data collected.
• Right to Rectification / Correction: The right to correct inaccuracies in your personal records or profile details.
• Right to Erasure / Deletion: The right to request deletion of personal information collected from or about you, subject to statutory exemptions (such as completing transactions, fulfilling warranty obligations, or complying with legal retention requirements).
• Right to Opt-Out of Marketing Communications: You may opt out of receiving promotional emails at any time by clicking the “Unsubscribe” link at the footer of any marketing message. Please note that transactional messages (court booking confirmations, billing receipts, and emergency operational notices) are not subject to marketing opt-outs.
• Non-Discrimination Guarantee: We will never deny services, charge differing prices, or alter service quality because you exercise any statutory privacy right.

To exercise any of these privacy rights, please submit a verifiable request via email to info@pantherathletica.com or by mail to our administrative office. We will acknowledge and verify your request within applicable statutory timelines (typically within 45 days).

13. State-Specific Disclosures & Notice to California Residents

While Panther Athletica operates primarily within the State of Indiana, we recognize consumer data privacy rights established across multiple jurisdictions, including California (CCPA/CPRA), Virginia, Colorado, and other states with comprehensive privacy legislation:

• No 'Sale' or 'Share' for Cross-Context Behavioral Advertising: Panther Athletica does not sell personal information or share personal information for cross-context behavioral advertising as defined under state statutes.
• Sensitive Personal Information: We collect sensitive personal information (such as payment credentials, childcare health notes, and account logins) solely to deliver requested services, maintain facility safety, or comply with law. We do not use sensitive personal data to infer consumer characteristics.
• California 'Shine the Light' Law (Civil Code § 1798.83): California residents may request information regarding whether personal data has been disclosed to third parties for their direct marketing purposes. Panther Athletica does not disclose customer information to third parties for direct marketing.

14. Cross-Border Data Transfers

Panther Athletica is organized and operates in the United States. If you access our Service from outside the United States, please be aware that your personal data will be transferred to, stored, and processed in the United States, where data protection standards may differ from those of your home country.

When personal data is transferred across international jurisdictions, Panther Athletica ensures that appropriate contractual, organizational, and technical safeguards are maintained by our hosting providers and cloud processors in accordance with applicable international data privacy standards.

15. Modifications and Amendments to This Policy

Panther Athletica reserves the right to modify, amend, or update this Privacy Policy at any time to reflect operational advancements, emerging technologies, or changes in legal and regulatory frameworks.

When material changes occur, we will provide conspicuous notice by updating the “Effective / Last Updated” date at the top of this Policy, displaying a prominent announcement banner on our website homepage, or issuing direct email notification to registered account holders prior to the effective date. Your continued interaction with our digital platforms or physical facilities following the posting of an amended policy constitutes your acceptance of the updated terms.

16. Contact Information and Inquiries

If you have questions, comments, concerns, or requests regarding this Privacy Policy, our data handling practices, or your privacy rights, please contact our administrative team:

PANTHER ATHLETICA, LLC — PRIVACY & COMPLIANCE Physical Facility Address: 8450 Westfield Blvd., Indianapolis, Indiana 46240 Administrative Mailing Address: 140 3rd St NW, Carmel, Indiana 46032 Official Website: https://pantherathletica.com Compliance & Privacy Email: info@pantherathletica.com Attention: Privacy & Data Protection Officer